Terms & Conditions
Payments and delivery
Payments are made by bank transfer, card payments via Atripe and COD (cash on delivery).
The delivery time is 4 working days , shipping price in Bulgaria is 4 BGN lv.
Free shipping for orders over 50 BGN *In Bulgaria to courier offices – Speedy / Econt
Shipping in Europe is 15 EUR, delivery time 4-10 working days. For more information about delivery in other countries please contact us !
If you receive damaged or defective goods from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging.
You can return any product that you have ordered from our website without any reason for returning – 14 days after your order has been made with the following conditions:
- the product is in its original packaging and it has not been opened
- the product is unused and in good condition
- you pay the returning costs
Protection of personal data
Privacy policy statement
www.moravabalm.bg is property of Morava Balm LTD
In order to accept and proceed your order, we need the following information : name and family name, telephone number, address for delivery. Your personal data will only be used to provide the service you ask for, they would not be modified or shared with third parties.
● Delivery address – country, city, postcode, address;
● Phone number for the purpose of delivery;
● Invoice data – names, phone, city, country, postcode, address;
● Type of delivery;
● Method of payment;
● Order number;
● Payment amount;
● Payment status
● Status of delivery;
● Telephone for delivery;
● Invoice data – names, phone, city, country, postcode, address;
● Type of delivery;
● Method of payment;
● Order number;
● Payment amount;
● Status and payment history
● Status and delivery history;
● Order History
● Provision of support for technical malfunctions, providing customers with information via our call center, responding to complaints, tracking supplies, payments and more;
● Preventing and investigating abuse of online orders and related supplies, as well as losses and fraud;
● Complying with legal rulings, judgments, orders and decisions of state authorities and administrative supervisors. This includes using your personal data to collect and verify accounting data and comply with the accounting rules;
● Statistical Analysis of the information obtained after anonymization of your data;
1. We use the following service providers for hosting, couriers, marketing
● Data regarding loyal customer – until termination of the contract;
● Withdrawal of consent when processing is based on consent;
● Illegal data processing;
● Legal obligation to delete;