Terms & Conditions

Payments and delivery

Payments are made by bank transfer, card payments via Atripe and COD (cash on delivery).

The delivery time is 4 working days , shipping price in Bulgaria is 4 BGN lv.

Free shipping for orders over 50 BGN *In Bulgaria to courier offices – Speedy / Econt

Shipping in Europe is 15 EUR, delivery time 4-10 working days. For more information about delivery in other countries please contact us !

If you receive damaged or defective goods from us we will offer you a full refund or replacement, provided the goods are unused and in their original packaging.

You can return any product that you have ordered from our website without any reason for returning – 14 days after your order has been made  with the following conditions:

  • the product is in its original packaging and it  has not been opened
  • the product is unused and in good condition
  • you pay the returning costs

Protection of personal data

Privacy policy statement

www.moravabalm.bg  is property of Morava Balm LTD

In order to accept and proceed your order, we need the following information : name and family name, telephone number, address for delivery. Your personal data will only be used to provide the service you ask for, they would not be modified or shared with third parties.

 Data stemming from Online orders placed on moravabalm.bg , initiated  by you via informal contractual obligation from a distance with Morava Valm LTD upon applying the General Terms and Conditions :
●      First and last name of the person to be delivered;
●      Delivery address – country, city, postcode, address;
●      Phone number for the purpose of delivery;
●      Invoice data – names, phone, city, country, postcode, address;
●      Type of delivery;
●      Method of payment;
●      Order number;
●      Payment amount;
●      Payment status
●      Status of delivery;
Data stemming from Online orders placed on moravabalm.bg :
●      Delivery address – country, city, postcode, address;
●      Telephone for delivery;
●      Invoice data – names, phone, city, country, postcode, address;
●      Type of delivery;
●      Method of payment;
●      Order number;
●      Payment amount;
●      Status and payment history
●      Status and delivery history;
●      Order History
 The data stemming from Online orders placed on moravabalm.bg is being processed for the purposes of:
●      Delivery of  cosmetic products;
●      Provision of support for technical malfunctions, providing customers with information via our call center, responding to complaints, tracking supplies, payments and more;
●      Preventing and investigating abuse of online orders and related supplies, as well as losses and fraud;
●      Complying with legal rulings, judgments, orders and decisions of state authorities and administrative supervisors. This includes using your personal data to collect and verify accounting data and comply with the accounting rules;
●      Statistical Analysis of the information obtained after anonymization of your data;
Third parties with access to your personal information for the fulfillment of their duties

1. We use the following service providers for  hosting, couriers, marketing

– “SuperHosting.BG” Ltd. , with UIC: 131449987 – provides hosting
– “Biznes navigator” Ltd -with UIC 121194552-provides accountant software
– Speedy and Econt couriers – shipping services
–“Rocket Science Group” Ltd –provides email marketing software Mailchimp
Your personal data is processed for the following time periods
 Data provided on a contractual basis:
●      Online order data – up to 5 years from the date of any given order. The term is determined on the basis of the limitation period for repayment of the receivables.
●      Data regarding loyal customer – until termination of the contract;
 Data on the collection and verification of accounting data and accounting compliance – accounting records and financial statements, including tax audit, audit and subsequent financial inspection documents, shall be kept for 10 years from 1st of January of the reporting period following the reporting period to which they refer; all other holders of accounting information – three years from 1st of January of the reporting period following the reporting period to which they refer;
Your rights in relation to your personal data
1. Right of access, including the right to copy the data under processing:
●    You have the right to request information about the personal data we hold on you at any time. You may contact us and, based on a written request and authentication of your identity, the data will be provided to you ;
2. Right to rectification:
●    You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. You can do so through your account/profile or by writing to us, after duly authenticating your identity;
3. Right to erasure (“Right to be forgotten”) in the following cases:
●    the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
●    Withdrawal of consent when processing is based on consent;
●    Illegal data processing;
●    Legal obligation to delete;
The right to be forgotten is not an absolute right and may not be granted in the cases provided for by the law or due to a lack of proper authentication of your identity.
7. Right to object to direct marketing:
●    You have the right to object to the receipt of marketing communications, including profiling and analysis for direct marketing purposes.
8. Right to complain with a supervisory authority in the Member State of habitual residence, place of work or place of suspected violation if you consider that the processing of your personal data is in breach of the provisions of Regulation (EC) 2016/679.